Frequently Asked Questions (FAQ)

Reasons to buy from Forever Shining

Q. Why buy from Forever Shining?

  1. There are many reasons to buy from us, including those listed below:
  • The high quality products available at Forever Shining come with a full warranty against faulty materials or workmanship.
  • You are assured great value for money with Forever Shining products.
  • You can reflect the true spirit of the departed by fully personalizing Forever Shining products.
  • Forever Shining offers their products at competitive prices.
  • You have a  wide range of products to choose from at Forever Shining.
  • You can have texts written to your full colour images unlike other companies
  • While Forever Shining is an Australian owned family business, its products are supplied throughout Australia and overseas.
  • All Forever Shining products are securely supplied through our secure website.
  • As Forever Shining products are manufactured and designed to the highest standards, they are not only durable, but long lasting and structurally strong too.
  • The prices of all Forever Shining products come included with GST and shipping anywhere in Australia. (We also ship internationally)
  • You are at the liberty of designing and buying your chosen Forever Shining products in the comfort of your home.

Ordering

Q. How do I make an order?
A. You can order any of your saved designs by logging in to your Saved Designs page. If you haven’t saved a design yet, just check out our full colour image options in our front page.

Click on the ‘Design Now’ button or ‘Contact Us’ button when you find something you like. You will then taken to the Design Your Own (DYO) page of the product you’d chosen where you will have the ability to design your memorial.

Location

Q. Where is your business located?
A. Our main office and showroom is in Bibra Lake, South of Perth, Western Australia, but we make and deliver memorials for all over Australia. We have numerous distributors throughout Australia and all of our products can be ordered online or you can contact us for a free design and quote if you wish to let our design team handle it for you.

Q. Do you deliver Overseas?
A. Our market is NOT limited to Australia. We currently supply our products throughout Australia and Worldwide, we have created memorials for customers in Papua New Guinea, Fiji, Solomon Island, United Kingdom and America.  Due to our unique products you can design a memorial from anywhere is the world. Our online prices are in Australian Dollars and do not include overseas delivery but we can help with this, calculating a total cost including delivery. Please contact us in regards to an oversea order and we would be happy to help.

Timing

Q. What is the turnaround time for my product?
A. The standard timeframe for a full-color image to be created and shipped is 4-6 weeks.

Durability

Q. How durable are our full colour images?
A. Vitreous enamel and premium plana are durable enough not to break from a height of 3 to 4 meters or more, while ceramic images can break from a slight fall.

Quality of Image

Q. Does the final product will have the same detailing of the face?
A. The image produced as a final product on tiles will be same as the image that is provided or approved. Moreover, we use AI to enhance the image that you have provided to make it look better.